Shipping policy
Thank you for shopping with CoolVerse.
We process all orders within 1–3 business days after payment has been confirmed.
Shipping Times
Estimated delivery times:
- United States: 5–12 business days
- Canada: 6–14 business days
- United Kingdom: 5–10 business days
- Australia: 6–12 business days
- Europe: 5–12 business days
- Rest of the World: 7–20 business days
Please note that shipping times are estimates and may vary due to customs processing, holidays, weather conditions, or other unforeseen delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor your shipment at any time.
Shipping Costs
We offer FREE Worldwide Shipping on all orders.
Incorrect Address
Please make sure your shipping address is correct before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us and our support team will be happy to assist you.